Award Winning Managed IT Services

Increase your business performance

24×7 Help Desk and Support

24×7 Remote Infrastructure Monitoring and Management and Cloud Hosting

Award Winning Managed IT

Nor-Cal HelpDesk takes a responsive and progressive approach in providing Managed IT Services. NCHD blends speed, agility, and simplicity to minimize the many challenges in scaling and managing information technology infrastructure while actually reducing costs.

Increase business performance

We use the best IT service management platforms and ITIL-based processes to provide our clients with superior cloud hosting, IT infrastructure monitoring, and 24×7 Help Desk Support for increased productivity and simplified IT. NCHD delivers reliable, secure, scalable, and cost-effective IT management and support:

24×7 Help Desk and Support

US-based Help Desk Support provides responsive user support, management, and reporting—from trained service desk specialists. You gain access to a significant investment in NCHD Customer Service Awards IT monitoring and management platforms when you leverage NCHD's 24×7 Help Desk Support Services. Organizations avoid spending time and resources on training, expensive trouble ticket service management (ITSM) systems.

24×7 Remote Infrastructure Monitoring and Management and Cloud Hosting

NCHD's 24×7 Remote IT Monitoring and Management (RIMM) services support your IT assets across the enterprise for a fixed monthly fee. Different than most managed service providers (MSPs) Your assigned Client Service Technician monitors and supports your systems 24×7, and proactively manages your IT infrastructure with security policy administration, backup management, event log monitoring, patch management, server and availability monitoring, and IT asset inventory.

Reduce IT Risk by Leveraging Our Monitoring and Management Capabilities

Our expert staff, trained in using these advanced toolsets, get quicker results lowering your costs of outages and maintenance. If you are a business executive that does not want to invest in RIMM staff and infrastructure monitoring capabilities or an IT executive that is looking to focus on completing strategic IT projects rather than utilize resources for day-to-day IT operations management, give us a call.

You can’t reach your business goals if you can’t reach your data.

Our Vision

Norcal Helpdesk’s mission is to promote the Cloud Computing and Managed Services 

Agility: A Managed IT Service Provider that can move fast when they need to go quickly and change direction if needed

Customization: An MSP that can provide end-to-end services to meet their specific requirements, so they do not have to manage dozens of vendors.

IT Skills: A professional, well-trained competent IT staff that can be trusted using proven processes and advanced IT toolsets.

Leadership and Advisory Services: from the same Managed Service Provider that provides patching and upgrades, leadership that can participate in Board level meetings to connect business goals and objectives with IT strategy and tactics.

Experience: A record of past performance, competency, and satisfied clients

Customer Service: A principal component of their business model

Physical Network Services

Our Physical Network Services offering includes:

  • 24/7/365 On-site and/or remote support 

  • Software and hardware procurement

  • Upgrade planning

  • Network auditing and diagramming

  • Technical documentation

  • Software and Hardware upgrades​

Maximum Security Protection

Our multilayered security services provide comprehensive protection for your network and data from unwanted intrusions. Our cloud and premises-based security services provide Unified Threat Management (UTM) capabilities, including advanced firewall, intrusion detection, anti-virus, web filtering and anti-spam capabilities.

Compliance Approach

Data breaches can be devastating to a company’s reputation and its bottom line. NCHD helps you safeguard data and meet complex regulatory requirements such as PCI ,HIPAA through customized compliance packages.

Workstation and Server Support

The Worry-Free Agent runs on every end user system & server. It monitors systems, runs routine maintenance, provides virus/spyware protection, updates system software and allows secure remote access for quick issue resolution.