<?xml version="1.0" encoding="UTF-8"?>
<rss version="2.0"
	xmlns:content="http://purl.org/rss/1.0/modules/content/"
	xmlns:wfw="http://wellformedweb.org/CommentAPI/"
	xmlns:dc="http://purl.org/dc/elements/1.1/"
	xmlns:atom="http://www.w3.org/2005/Atom"
	xmlns:sy="http://purl.org/rss/1.0/modules/syndication/"
	xmlns:slash="http://purl.org/rss/1.0/modules/slash/"
	>

<channel>
	<title>Nor-Cal Helpdesk</title>
	<atom:link href="http://norcalhelpdesk.com/feed/" rel="self" type="application/rss+xml" />
	<link>http://norcalhelpdesk.com</link>
	<description></description>
	<lastBuildDate>Thu, 17 May 2012 14:12:21 +0000</lastBuildDate>
	<language>en</language>
	<sy:updatePeriod>hourly</sy:updatePeriod>
	<sy:updateFrequency>1</sy:updateFrequency>
	<generator>http://wordpress.org/?v=3.3.2</generator>
<xhtml:meta xmlns:xhtml="http://www.w3.org/1999/xhtml" name="robots" content="noindex" />
		<item>
		<title>redirect http page to https page</title>
		<link>http://norcalhelpdesk.com/redirect-http-page-to-https-page/</link>
		<comments>http://norcalhelpdesk.com/redirect-http-page-to-https-page/#comments</comments>
		<pubDate>Sun, 15 Apr 2012 21:12:52 +0000</pubDate>
		<dc:creator>Ryan C. Smith</dc:creator>
				<category><![CDATA[Tech Articles]]></category>

		<guid isPermaLink="false">http://www.norcalhelpdesk.com/?p=752</guid>
		<description><![CDATA[If you want to redirect your page to use https or ssl then you can use the code below by editing your .htaccess file or your virtual host file in apache. [code] RewriteCond %{SERVER_PORT} 80 RewriteCond %{REQUEST_URI} /folder/apply-now RewriteRule ^(.*)$ https://www.site.com/study-english-usa/apply-now [R=301,L] [/code]]]></description>
			<content:encoded><![CDATA[<p>If you want to redirect your page to use https or ssl then you can use the code below by editing your .htaccess file or your virtual host file in apache.</p>
<p>[code]<br />
RewriteCond %{SERVER_PORT} 80<br />
        RewriteCond %{REQUEST_URI} /folder/apply-now<br />
        RewriteRule ^(.*)$ https://www.site.com/study-english-usa/apply-now [R=301,L]<br />
[/code]</p>
]]></content:encoded>
			<wfw:commentRss>http://norcalhelpdesk.com/redirect-http-page-to-https-page/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Cognos Service Stops after reboot</title>
		<link>http://norcalhelpdesk.com/cognos-service-stops-after-reboot/</link>
		<comments>http://norcalhelpdesk.com/cognos-service-stops-after-reboot/#comments</comments>
		<pubDate>Wed, 21 Mar 2012 00:51:39 +0000</pubDate>
		<dc:creator>Ryan C. Smith</dc:creator>
				<category><![CDATA[Technical Support]]></category>
		<category><![CDATA[cognos]]></category>

		<guid isPermaLink="false">http://norcalhelpdesk.com/?p=1077</guid>
		<description><![CDATA[I was converting a Windows 2008 machine to Vmware Virtual Machine after the conversion everything started up fine but I was later told that the Cognos website was not running. I looked in the services area and it was off. I then started it up and it started and then would just shut off. It [...]]]></description>
			<content:encoded><![CDATA[<p>I was converting a Windows 2008 machine to Vmware Virtual Machine after the conversion everything started up fine but I was later told that the Cognos website was not running.  I looked in the services area and it was off.  I then started it up and  it started and then would just shut off.  It had no error messages and there was nothing in the event viewer.</p>
<p>After poking around a bit I found the log files.  The error message was a bit cryptic.</p>
<p>[ ERROR ] CFG-ERR-0103 Unable to start Cognos 8 service.<br />
Execution of the external process returns an error code value of &#8216;-1&#8242;.</p>
<p>I then proceeded to look at the executable files in the Cognos directory (from the services) and found a configuration tool.  I looked it over and then proceeded to right click &#8220;Local Configuration&#8221; and test.  It ran through a bunch of different things and then I could see the results</p>
<p>1. 13:46:52, &#8216;LogService&#8217;, &#8216;StartService&#8217;, &#8216;Success&#8217;.<br />
2. 13:47:00, CM-CFG-5063 A Content Manager configuration error was detected while connecting to the content store.<br />
CM-CFG-5036 Content Manager failed to connect to the content store. The connection string is &#8220;jdbc:JSQLConnect://localhost:1433/cgContent&#8221;.<br />
<strong>Failed Logon:com.jnetdirect.jsql.JSQLException: Login failed for user &#8216;sa&#8217;. </strong>url:jdbc:JSQLConnect://localhost:1433/cgContent<br />
3. 13:47:00, &#8216;ContentManager&#8217;, &#8216;getActiveContentManager&#8217;, &#8216;Failure&#8217;.<br />
DPR-CMI-4006 Unable to determine the active Content Manager. Will retry periodically.<br />
4. 13:47:00, &#8216;com.cognos.pogo.contentmanager.coordinator.ActiveCMControl&#8217;, &#8216;pogo&#8217;, &#8216;Failure&#8217;.<br />
DPR-DPR-1035 Dispatcher detected an error. </p>
<p>Well I found out the SA password was changed.  It seemed ok until the next reboot.  Now this server had been up for 500 days.  It&#8217;s good that someone knew the password.  After putting it in the system came back up.  Maybe this might help someone in the future.</p>
<p><a href="http://norcalhelpdesk.com/wp-content/uploads/2012/03/cognos.jpg"><img src="http://norcalhelpdesk.com/wp-content/uploads/2012/03/cognos-300x130.jpg" alt="" title="cognos" width="300" height="130" class="aligncenter size-medium wp-image-1078" /></a></p>
]]></content:encoded>
			<wfw:commentRss>http://norcalhelpdesk.com/cognos-service-stops-after-reboot/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Redirect all directories to new site</title>
		<link>http://norcalhelpdesk.com/redirect-all-directories-to-new-site/</link>
		<comments>http://norcalhelpdesk.com/redirect-all-directories-to-new-site/#comments</comments>
		<pubDate>Wed, 22 Feb 2012 19:00:33 +0000</pubDate>
		<dc:creator>Ryan C. Smith</dc:creator>
				<category><![CDATA[Tech Articles]]></category>

		<guid isPermaLink="false">http://norcalhelpdesk.com/?p=1014</guid>
		<description><![CDATA[If your using Apache web server you can edit your .htaccess file or your In your virtual host file add the line RewriteEngine On RewriteRule ^/(.*)$ http://www.site.com/wherever [R=301,L]]]></description>
			<content:encoded><![CDATA[<p>If your using Apache web server you can edit your .htaccess file or your In your virtual host file add the line</p>
<p>RewriteEngine On</p>
<p>RewriteRule ^/(.*)$ http://www.site.com/wherever [R=301,L]</p>
]]></content:encoded>
			<wfw:commentRss>http://norcalhelpdesk.com/redirect-all-directories-to-new-site/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Show Open Ports Linux</title>
		<link>http://norcalhelpdesk.com/show-open-ports-linux/</link>
		<comments>http://norcalhelpdesk.com/show-open-ports-linux/#comments</comments>
		<pubDate>Mon, 12 Dec 2011 22:22:15 +0000</pubDate>
		<dc:creator>Ryan C. Smith</dc:creator>
				<category><![CDATA[Tech Articles]]></category>
		<category><![CDATA[linux]]></category>
		<category><![CDATA[netstat]]></category>
		<category><![CDATA[show ports]]></category>

		<guid isPermaLink="false">http://www.norcalhelpdesk.com/?p=755</guid>
		<description><![CDATA[netstat -lnptu &#124; grep LISTEN]]></description>
			<content:encoded><![CDATA[<p>netstat -lnptu | grep LISTEN</p>
]]></content:encoded>
			<wfw:commentRss>http://norcalhelpdesk.com/show-open-ports-linux/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Import vmware vmdk file into vshpere</title>
		<link>http://norcalhelpdesk.com/import-vmdk-file-vshpere/</link>
		<comments>http://norcalhelpdesk.com/import-vmdk-file-vshpere/#comments</comments>
		<pubDate>Sat, 12 Nov 2011 19:34:26 +0000</pubDate>
		<dc:creator>Ryan C. Smith</dc:creator>
				<category><![CDATA[Tech Articles]]></category>
		<category><![CDATA[import]]></category>
		<category><![CDATA[vmdk]]></category>
		<category><![CDATA[vmware]]></category>
		<category><![CDATA[vmx]]></category>
		<category><![CDATA[vshpere]]></category>

		<guid isPermaLink="false">http://www.norcalhelpdesk.com/?p=716</guid>
		<description><![CDATA[I will go over the steps on how to import a vmware vmdk file into a vsphere cluster. What you&#8217;ll want to do is click on the hosts where you want to store the new virtual machine on. Click on the Summary Tab Under datastores find the one you want to upload your file to. [...]]]></description>
			<content:encoded><![CDATA[<p>I will go over the steps on how to import a vmware vmdk file into a vsphere cluster.</p>
<p>What you&#8217;ll want to do is click on the hosts where you want to store the new virtual machine on.</p>
<p>Click on the Summary Tab</p>
<p>Under datastores find the one you want to upload your file to.</p>
<p>Right click the datastore and do a browse datastore.  It will open up a new box.</p>
<p><a href="http://www.norcalhelpdesk.com/wp-content/uploads/2011/11/vsp1.jpg"><img class="size-full wp-image-717 alignnone" title="vsp1" src="http://www.norcalhelpdesk.com/wp-content/uploads/2011/11/vsp1.jpg" alt="" width="374" height="137" /></a></p>
<p>Create a new folder and then click the upload file. Browse to your vmdk file and upload the file. It will most likely take an hour or two.</p>
<p>You can upload your vmx file too but most likely it won&#8217;t work.  So I&#8217;ll show you the better way to get this going.</p>
<p>Close the Datastore Browser and then go back to the main Vsphere Client.</p>
<p>Add a new virtual machine but use the Custom Configuration</p>
<p>Select the datastore in which you uploaded your vmdk file.</p>
<p>When you get to &#8220;Select a Disk&#8221;, use the &#8220;Use an existing Virtual Disk, then browse to the vmdk file.  If you don&#8217;t see it in the folder go back to Machine Version and choose VM7.  Depending on which version you choose it can import different file types.</p>
<p>&nbsp;</p>
<p>Once your down go ahead and power on the the new VM.</p>
<p>&nbsp;</p>
<p>You might get this error message when you start up your new VM:</p>
<p>Failed to open disk scsi0:0: Unsupported and/or invalid disk type 7. Did you forget to import the disk first?Unable to create virtual SCSI device for scsi0:0,  Module DevicePowerOn power on failed</p>
<p>This means that your disk needs to be zerodthick.</p>
<p>You can run a command &#8220;vmkfstools -i filename.vmdk -d zeroedthick filename1.vmdk&#8221; and that will convert it for you but most people won&#8217;t have ssh access into their vshpere.  If you don&#8217;t then you can just do this to fix it.</p>
<p>Right Click the vm you just created and click Clone.  Go through the motions and when you get to Disk format you can select &#8220;Thick Format&#8221;.  You can try thin and it may or may not work.  Up to you to test it out.</p>
<p><a href="http://www.norcalhelpdesk.com/wp-content/uploads/2011/11/vsphere-scsio-error.jpg"><img class="alignnone size-full wp-image-719" title="vsphere-scsio-error" src="http://www.norcalhelpdesk.com/wp-content/uploads/2011/11/vsphere-scsio-error.jpg" alt="" width="628" height="547" /></a></p>
<p>&nbsp;</p>
<p>After that just power it on and then it should come up.</p>
<p>&nbsp;</p>
<p>If your new VM is a Microsoft VM, then you need to do a few more steps to get it going.</p>
<p>After first logging in you will get some new hardware found.  Just click ignore all new found hardware.<br />
The mouse and video will be very choppy.</p>
<p>Click on the name of the VM and select Guest, Install VMware toools.</p>
<p><a href="http://www.norcalhelpdesk.com/wp-content/uploads/2011/11/vmware-install-vm-tools-gui.jpg"><img class="alignnone size-full wp-image-720" title="vmware-install-vm-tools-gui" src="http://www.norcalhelpdesk.com/wp-content/uploads/2011/11/vmware-install-vm-tools-gui.jpg" alt="" width="522" height="416" /></a></p>
<p>After that a new program will come up and install the vmware tools.</p>
<p>Once that is done right click your video properties, select advanced, troubleshooting and set your hardware acceletor all the way up.</p>
<p>Reboot the system.</p>
<p>login, and then vmware tools should install the new hardware and remove the old hardware.  It will tell you to reboot.</p>
<p>Reboot again.</p>
<p>Setup your network connection.  Vmware will have installed a new vmware virtual ethernet adaptor.  It will be set for dhcp.  If your on a windows box and try to set the same static ip as before and you get this message,</p>
<p>&#8220;The IP address you have entered for this network<br />
adapter is already assigned to another adapter &#8220;Fast<br />
Ethernet Adapter #1&#8243;. &#8220;Fast Ethernet Adapter #1&#8243; is<br />
hidden from the Network Connections folder because it is<br />
not physically in the computer. If the same address is<br />
assigned to both adapters and they both become active,<br />
only one of them will use this address. This may result<br />
in incorrect system configuration. Do you want to enter<br />
a different IP address for this adapter in the list of IP<br />
addresses in the Advanced dialog box? Yes/No</p>
<p>&nbsp;</p>
<p>then that means you have a ghost adapter from the previous system.  You can remove the hidden network adaptor by doing these steps:</p>
<ol>
<li>Click <strong>Start</strong>, click <strong>Run</strong>, type cmd.exe, and then press ENTER.</li>
<li>Type set devmgr_show_nonpresent_devices=1, and then press ENTER.</li>
<li>Type Start DEVMGMT.MSC, and then press ENTER.</li>
<li>Click <strong>View</strong>, and then click <strong>Show Hidden Devices</strong>.</li>
<li>Expand the <strong>Network adapters</strong> tree.</li>
<li>Right-click the dimmed network adapter, and then click <strong>Uninstall</strong>.</li>
</ol>
<p>After that your system should be good to go.</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
]]></content:encoded>
			<wfw:commentRss>http://norcalhelpdesk.com/import-vmdk-file-vshpere/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>User can&#8217;t ssh to linux server &#8211; Permission Denied</title>
		<link>http://norcalhelpdesk.com/user-ssh-linux-server-permission-denied/</link>
		<comments>http://norcalhelpdesk.com/user-ssh-linux-server-permission-denied/#comments</comments>
		<pubDate>Wed, 31 Aug 2011 01:00:31 +0000</pubDate>
		<dc:creator>Ryan C. Smith</dc:creator>
				<category><![CDATA[Tech Articles]]></category>

		<guid isPermaLink="false">http://www.norcalhelpdesk.com/?p=680</guid>
		<description><![CDATA[Lets say you create an account and the user can&#8217;t ssh to the linux server.  They get permission denied when they try to putty on in. I&#8217;ll go over the motions real quick on setting up a user via command line. /usr/sbin/useradd -m username -m creates the home directory. then type passwd username and set [...]]]></description>
			<content:encoded><![CDATA[<p>Lets say you create an account and the user can&#8217;t ssh to the linux server.  They get permission denied when they try to putty on in.</p>
<p>I&#8217;ll go over the motions real quick on setting up a user via command line.</p>
<p><strong>/usr/sbin/useradd -m username</strong></p>
<p>-m creates the home directory.</p>
<p>then type</p>
<p><strong>passwd username</strong></p>
<p>and set their new password</p>
<p>There are a few options to check if the user can&#8217;t login.</p>
<p>If they are getting permission denied you need to add them to the sshd_config file.</p>
<p><strong>vi /etc/ssh/ssd_config</strong></p>
<p>use your arrow keys and kook for the line:</p>
<p>AllowUsers root</p>
<p>be sure to add your user to that line</p>
<p>in vi just hit the <strong>a </strong>key to add to a line.  When your done hit the escape key.</p>
<p>AllowUsers root newuser</p>
<p>to save and quit in vi do a</p>
<p><strong>:wq!</strong></p>
<p>Save the file and have the user try to login.</p>
<p>That should do the trick.  If not just comment and I&#8217;ll try to help</p>
<p>&nbsp;</p>
]]></content:encoded>
			<wfw:commentRss>http://norcalhelpdesk.com/user-ssh-linux-server-permission-denied/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Show Directory Size in Linux</title>
		<link>http://norcalhelpdesk.com/show-directory-size-linux/</link>
		<comments>http://norcalhelpdesk.com/show-directory-size-linux/#comments</comments>
		<pubDate>Thu, 25 Aug 2011 00:07:34 +0000</pubDate>
		<dc:creator>Ryan C. Smith</dc:creator>
				<category><![CDATA[Tech Articles]]></category>
		<category><![CDATA[linux directory size]]></category>
		<category><![CDATA[unix directory size]]></category>

		<guid isPermaLink="false">http://www.norcalhelpdesk.com/?p=655</guid>
		<description><![CDATA[I get asked this question all the time, how do you show the size of a directory in linux? From the command line you can type du -h -s /directory/* that will show you all the subdirectories and their sizes in human readable format, ie in MB and GB etc.]]></description>
			<content:encoded><![CDATA[<p>I get asked this question all the time, how do you show the size of a directory in linux?  From the command line you can type</p>
<p>du -h -s /directory/* </p>
<p>that will show you all the subdirectories and their sizes in human readable format, ie in MB and GB etc.</p>
]]></content:encoded>
			<wfw:commentRss>http://norcalhelpdesk.com/show-directory-size-linux/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Find Logged in Users IP address on a domain</title>
		<link>http://norcalhelpdesk.com/find-logged-users-ip-address-domain/</link>
		<comments>http://norcalhelpdesk.com/find-logged-users-ip-address-domain/#comments</comments>
		<pubDate>Thu, 09 Jun 2011 08:08:02 +0000</pubDate>
		<dc:creator>Ryan C. Smith</dc:creator>
				<category><![CDATA[Tech Articles]]></category>
		<category><![CDATA[how to find a domain users ip address or computer name]]></category>

		<guid isPermaLink="false">http://www.norcalhelpdesk.com/?p=638</guid>
		<description><![CDATA[I do a lot of Remote desktop sessions and so I have to be very quick to find the people that I&#8217;m working with&#8217;s IP address or computer name. I don&#8217;t like to walk them through asking them what their system name is because as a tech guru I should already know that. What I [...]]]></description>
			<content:encoded><![CDATA[<p>I do a lot of Remote desktop sessions and so I have to be very quick to find the people that I&#8217;m working with&#8217;s IP address or computer name.  I don&#8217;t like to walk them through asking them what their system name is because as a tech guru I should already know that.  What I do is log into the domain controller, right click my computer, manage, click on shared folders, and then go to sessions.  You can view the whole list of who&#8217;s logged in and what IP they are using or their computer name. </p>
<p>Then I just run a mstsc to their machine and do my job.</p>
]]></content:encoded>
			<wfw:commentRss>http://norcalhelpdesk.com/find-logged-users-ip-address-domain/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>American Contractor &#8211; User can&#8217;t login</title>
		<link>http://norcalhelpdesk.com/american-contractor-user-login/</link>
		<comments>http://norcalhelpdesk.com/american-contractor-user-login/#comments</comments>
		<pubDate>Thu, 09 Jun 2011 08:01:37 +0000</pubDate>
		<dc:creator>Ryan C. Smith</dc:creator>
				<category><![CDATA[Tech Articles]]></category>
		<category><![CDATA[aclog read only]]></category>
		<category><![CDATA[american contractor]]></category>

		<guid isPermaLink="false">http://www.norcalhelpdesk.com/?p=635</guid>
		<description><![CDATA[I got a call from a user that her American Contractor login was failing. When I tried to login as her I get an error message cannot update cursor ACLog, read only. I looked on the server and there are 3 ACLog files. I gave Maxwell tech support a quick call and they suggested that [...]]]></description>
			<content:encoded><![CDATA[<p>I got a call from a user that her American Contractor login was failing.  When I tried to login as her I get an error message cannot  update cursor ACLog, read only.  I looked on the server and there are 3 ACLog files.  I gave Maxwell tech support a quick call and they suggested that I rebuild the database.  Doesn&#8217;t sound right.  A little more investigative support and I found that her account didn&#8217;t have write permissions to the shared folder.  I added her in the group, logged out, logged back in and voila!  She can log in.</p>
]]></content:encoded>
			<wfw:commentRss>http://norcalhelpdesk.com/american-contractor-user-login/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>ssl not working apache2 install</title>
		<link>http://norcalhelpdesk.com/ssl-working-apache2-install/</link>
		<comments>http://norcalhelpdesk.com/ssl-working-apache2-install/#comments</comments>
		<pubDate>Tue, 19 Apr 2011 03:39:32 +0000</pubDate>
		<dc:creator>Ryan C. Smith</dc:creator>
				<category><![CDATA[Tech Articles]]></category>

		<guid isPermaLink="false">http://www.norcalhelpdesk.com/?p=618</guid>
		<description><![CDATA[If you just installed apache2 or setup a cloud server that has LAMP installed then ssl or https might now work. make sure openssl is installed by doing a sudo apt-get install openssl This will either install or update it You can check your conf files by going into /etc/apache2/sites-enabled directory.  By default you&#8217;ll see [...]]]></description>
			<content:encoded><![CDATA[<p>If you just installed apache2 or setup a cloud server that has LAMP installed then ssl or https might now work.</p>
<p>make sure openssl is installed by doing a</p>
<p>sudo apt-get install openssl</p>
<p>This will either install or update it</p>
<p>You can check your conf files by going into</p>
<p>/etc/apache2/sites-enabled directory.  By default you&#8217;ll see 000-default file in there.  That is your normal http conf file.  If you edit the file you&#8217;ll see it says to listen on port 80.</p>
<p>To get your https working create a symbolic link to the default-ssl file.  While in your /etc/apache2/sites-enabled directory type this in:</p>
<p>ln -s ../sites-available/default-ssl default-ssl</p>
<p>check the directory and now you should have two files in your directory.</p>
<p>You will now have to restart apache using this command</p>
<p>/usr/sbin/apachectl stop</p>
<p>/usr/sbin/apachectl start</p>
<p>Also if your getting this error message in your logs it means that https is not configured correctly.   Enabling it should help.</p>
<p>Invalid method in request \x80e\x01\x03\x01</p>
]]></content:encoded>
			<wfw:commentRss>http://norcalhelpdesk.com/ssl-working-apache2-install/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
	</channel>
</rss>

